Please review the Minimum Orders chart carefully so that you know whether you need to place an advance order or can just pop into one of our shops. These quantities are specified so that we can best serve as many people as possible throughout the day.
For whole cakes, loaves or pies bought in-store from the display; either in person or requested on the same day on the telephone; you will be charged the by-the-slice price for each slice that makes up the cake, loaf or pie. This is usually 10 slices for whole cakes or loaves and 8 slices for pies, depending on the type of cake or pie. This type of sale is at the Branch Manager's discretion and subject to availability. Please note that for this type of sale, the price of the cake, loaf or pie will be higher than if you ordered it in advance online.
Our online system provides you with the earliest available timeslots for pickup and delivery.
Thursdays, Fridays, Saturdays, and Sundays are our busiest days. We recommend that orders for these days are placed at least a week in advance to avoid disappointment.
Online orders can be placed no later than 4pm the day before the order is required (subject to kitchen availability).
We do not take or confirm special orders via email or fax.
Please note that full payment is required upfront on placing special orders.
If you notice an error in the Order Confirmation you must notify us by email by 12.00 noon the day before the order is due to be collected or delivered.
If you wish to cancel your order for any reason, you must notify the relevant branch by telephone before 12:00 noon the day before your order was due to be picked up. To cancel a delivery order, please contact the relevant branch by telephone before 12:00 noon the day before your order was due to be delivered. If your order is over £100, you must notify us at least 48 hours before your order is due to be collected or delivered. A refund will only be made to the same credit card with which your order was placed.
We offer a personal delivery service 7 days a week from 10am to 6pm.
Our service delivers only to certain London postcodes. Please view the Delivery page for details.
Please read our Terms & Conditions for further information.
Please note if your order is likely to be intercepted (e.g. a post room, reception or security), its arrival with you/the recipient may be delayed and is beyond the control of our delivery drivers. If you are sending this order as a gift, we recommend you contact the recipient so that they can liaise with their post room in order to receive their cakes as soon as possible.
Please note that we are unable to take credit card payments for orders over the phone. This is to protect genuine customers and help prevent fraudulent purchases being made with credit cards
Payments for telephone orders can be made in the following ways:
We are pleased to take your order in-store during opening hours.
If your product is faulty or incorrect, or you feel that we left out some of your items, please return it within 48 hours to the branch at which it was purchased, along with proof of purchase till receipt and we'll be happy to give you an exchange or a refund. Unfortunately we are unable to make any refunds or exchanges without the requested proof of purchase receipt and/or the original faulty products. For online purchases, please see our Terms and Conditions for the returns process.