Do you need to get in touch? Whatever the nature of your enquiry, we have teams on hand ready to hear from you. To ensure your enquiries and other messages are dealt with as quickly as possible, please direct them to the appropriate team using the contact details provided below.
Our Customer Care team is on-hand from 10am to 7pm, Monday to Sunday, to deal with any enquiries you may have about our products and services. Our team will also be happy to direct any customer feedback or complaints to the relevant branch or check the status of an existing order.
Please note, our Customer Care team is not able to take payment for orders over the telephone.
The exact science of baking means that things don’t always go to plan in the kitchen, even our expert bakers have their fair share of caketastrophes!
Unfortunately, we can’t answer individual baking questions, but we have created an online baking information resource to help address our home bakers’ most frequently asked queries.
If you have a question about one of our recipes or need advice on baking, please visit The Hummingbird Bakery Blog.
Remember, practice makes perfect. Happy baking!
For all media, sponsorship and charity related enquiries, please get in touch with our Press Office team. Please note, not all sponsorship enquiries will be responded to individually due to the high volume we receive.
For all other enquiries including franchise sales, accounts and supplier related enquiries, please contact our Head Office team.
Please note that customer comments or complaints should not be directed to our Head Office team as this will slow down your enquiry. Please direct all comments or complaints to email@example.com.
(please do not send any customer comments or complaints to the Head Office email as this will slow down your enquiry significantly. Instead, please email firstname.lastname@example.org)
The Hummingbird Bakery
20 Brewer Street