Ordering Info

Ordering Info

Minimum Orders

Please review the Minimum Orders chart carefully so that you know whether you need to place an advance order or can just pop into one of our shops. These quantities are specified so that we can best serve as many people as possible throughout the day.

For whole cakes, loaves or pies bought in-store from the display; either in person or requested on the same day on the telephone; you will be charged the by-the-slice price for each slice that makes up the cake, loaf or pie. This is usually 10 slices for whole cakes or loaves and 8 slices for pies, depending on the type of cake or pie. This type of sale is at the Branch Manager's discretion and subject to availability. Please note that for this type of sale, the price of the cake, loaf or pie will be higher than if you ordered it in advance online.

Notification

Our online system provides you with the earliest available timeslots for pickup and delivery.

Thursdays, Fridays, Saturdays, and Sundays are our busiest days. We recommend that orders for these days are placed at least a week in advance to avoid disappointment.

Online orders can be placed no later than 4pm the day before the order is required (subject to kitchen availability).

We do not take or confirm special orders via email or fax.

Please note that full payment is required upfront on placing special orders.

If you notice an error in the Order Confirmation you must notify us by email by 12.00 noon the day before the order is due to be collected or delivered.

If you wish to cancel your order for any reason, you must notify the relevant branch by telephone before 12:00 noon the day before your order was due to be picked up. To cancel a delivery order, please contact the relevant branch by telephone before 12:00 noon the day before your order was due to be delivered. If your order is over £100, you must notify us at least 48 hours before your order is due to be collected or delivered. A refund will only be made to the same credit card with which your order was placed.

Pick up & Deliveries

We offer a personal delivery service 7 days a week from 10am to 6pm.

Our service delivers only to certain London postcodes. Please view the Delivery page for details.

Please read our Terms & Conditions for further information.

Phone Orders

Please note that we are unable to take credit card payments for orders over the phone. This is to protect genuine customers and help prevent fraudulent purchases being made with credit cards.

Any orders placed through our Customer Care team that could be placed online will incur a £5.00 surcharge.

 Payments for telephone orders can be made in the following ways:

•  Customers can be sent a link which will direct them to online payment
•  BACS or direct transfer (for all BACS or direct transfer orders, we request payment is made minimum of 4 working days before to allow payment to clear)
•  Payment can be made by Chip and PIN at the store of collection (minimum 24 hours before collection)

In-store Ordering

We are pleased to take your order in-store during the following times:

• South Kensington: 10am to 2pm Monday to Friday

• Notting Hill: 10am to 3pm Sunday to Thursday

• Soho: 9.30am to 3pm Sunday to Thursday

• Spitalfields: 10am to 3pm Monday to Friday

• Islington: 10am to 2pm Monday to Friday

Please note that we are unable to take your order in-store without a prior appointment outside these times.

In-store returns policy

If your product is faulty or incorrect, or you feel that we left out some of your items, please return it as soon as possible to the branch at which it was purchased, along with proof of purchase till receipt and we'll be happy to give you an exchange or a refund. Unfortunately we are unable to make any refunds or exchanges without the requested proof of purchase receipt and/or the orignal faulty products. For online purchases, please see our Terms and Conditions for the returns process.