Ordering InfoCakes by ConsultationWe offer a bespoke cake service for weddings and other large events! Please see our Cakes by Consultation page, or email to request more information. Our team will assess whether you will need to book a consultation appointment with our experienced Cake Consultant to help with every occasion - from birthdays, to afternoon teas, to summer parties. MoreNoticesThe Hummingbird Bakery, announces the launch of its fifth London-based branch. The new Islington branch, opened on Friday 27th January 2012, is situated in the recently completed Angel Building on St John Street, EC1, close to Angel Islington Underground station and Upper Street. Ordering InfoMinimum OrdersPlease review the Minimum Orders chart carefully so that you know whether you need to place an advance order or can just pop into one of our shops. These quantities are specified so that we can best serve as many people as possible throughout the day. For whole cakes, loaves or pies bought in-store from the display; either in person or requested on the same day on the telephone; you will be charged the by-the-slice price for each slice that makes up the cake, loaf or pie. This is usually 10 slices for whole cakes or loaves and 8 slices for pies, depending on the type of cake or pie. This type of sale is at the Branch Manager's discretion and subject to availability. Please note that for this type of sale, the price of the cake, loaf or pie will be higher than if you ordered it in advance online. NotificationOur online system provides you with the earliest available timeslots for pickup and delivery. Thursdays, Fridays, Saturdays, and Sundays are our busiest days. We recommend that orders for these days are placed at least a week in advance to avoid disappointment. Online orders can be placed no later than 4pm the day before the order is required (subject to kitchen availability). We do not take or confirm special orders via email or fax. Please note that full payment is required upfront on placing special orders. If you notice an error in the Order Confirmation you must notify us by email by 12.00 noon the day before the order is due to be collected or delivered. If you wish to cancel your order for any reason, you must notify the relevant branch by telephone before 12:00 noon the day before your order was due to be picked up. To cancel a delivery order, please contact the relevant branch by telephone before 12:00 noon the day before your order was due to be delivered. If your order is over £100, you must notify us at least 48 hours before your order is due to be collected or delivered. A refund will only be made to the same credit card with which your order was placed. Pick up & DeliveriesWe offer a personal delivery service 7 days a week from 10am to 6pm. Our service delivers only to certain London postcodes. Please view the Delivery page for details. Please read our Terms & Conditions for further information. Phone OrdersIn order to better serve customers waiting in our branches, a surcharge of £5 will be added to all orders that we place on your behalf, over the telephone, which could be placed directly on our website. In order to combat incidences of credit card fraud, we are unable to accept payments over £100 over the telephone. Please order online instead, or speak to our telesales team for further payment options. For all orders under £100 placed by telephone, we require a scan of both sides of your credit card to be sent to us via email before your order can be processed. You must also bring to the relevant branch, the credit card with which you originally paid for your order, otherwise, we will not be able to release the products to you. This is for verification purposes and for your own financial safety. In-store OrderingWe are pleased to take your order in-store during the following times:
Please note that we are unable to take your order in-store without a prior appointment outside these times. |